- Is there really a free plan, or is it a trial?
- It's a free plan. No credit card, no expiry, no automatic upgrade. You'll always be able to track one brand and run two prompts a day at no cost. The Pro upgrade is opt-in.
- How does per-brand pricing work?
- Pro is €99 per brand, per month. One brand at €99/mo, two brands at €198/mo, and so on. You add or remove brand seats from inside the app and your invoice adjusts on the next billing cycle.
- I run an agency with 10+ clients — is there a better deal?
- Yes. Get in touch at [email protected] and we'll put together volume pricing, annual invoicing, white-label client reports and a custom DPA. Most agencies move to Enterprise after their fifth client.
- Can I switch between monthly and annual?
- Today billing is monthly. Annual invoicing is available on Enterprise — talk to us if you need it.
- What happens if I downgrade from Pro to Free?
- You keep access to Pro until the end of the current billing period. After that you're moved to Free: one brand, two manual runs a day, three days of history. No data is deleted — if you upgrade again you'll see the full history reappear.
- Do you offer refunds?
- We don't pro-rate or refund partial billing periods, but you can cancel any time from your account and you'll keep Pro access until the period ends. If something's broken on our side, email [email protected] — we'll make it right.
- Which currencies do you bill in?
- Stripe handles currency conversion at checkout. List price is shown in EUR; you'll be charged in your local currency at the prevailing rate.
- Do prices include VAT?
- Listed prices are exclusive of VAT. Stripe collects VAT where required based on your billing country. EU businesses with a valid VAT ID benefit from the reverse-charge mechanism.
- Is my payment information secure?
- Card details are handled exclusively by Stripe (PCI DSS Level 1). Intendity never sees or stores your card number — we only store the Stripe customer ID associated with your account.
- Can I get an invoice for accounting?
- Yes. Every charge generates a Stripe invoice you can download as PDF from the customer portal — accessible from Settings → Billing inside the app.